ph21 Privacy Policy

ph21 operates an online gaming platform available to players in the Philippines. When you visit ph21, register an account, make a deposit in Philippine Peso, or interact with any feature of the platform, we collect and process certain personal information about you.

This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and what rights you have in relation to your personal data. We are committed to handling your information with care, transparency, and in a manner consistent with your reasonable expectations as a ph21 member.

This policy applies to all users of the ph21 website and downloadable application, regardless of where in the Philippines you are located — whether you are in Manila, Cebu, Davao, or elsewhere across the country.

ph21 collects personal information in several ways — directly from you when you register or use the platform, automatically through your use of our services, and from third parties where necessary to verify your identity or process payments.

Information you provide directly:

• Full legal name, date of birth, and residential address in the Philippines.
• Email address and mobile number used to register your account.
• Government-issued ID and proof of address submitted during KYC verification.
• Payment details associated with your deposits and withdrawals, such as your registered bank account or e-wallet linked to your ph21 account.
• Any communication you send to ph21 support, including chat logs and email correspondence.

Information collected automatically:

• Device information, including device type, operating system, and browser version.
• IP address and approximate location data derived from your connection.
• Session activity, including pages visited, games played, bets placed, and time spent on the platform.
• Cookie and tracking data as described in Section 6.

Information from third parties:

• Identity verification results from KYC service providers.
• Transaction confirmation data from payment processors and banking partners.
• Fraud and risk signals from security and compliance service providers.

ph21 uses the personal information we collect for the following purposes:

• To create and manage your ph21 account, including verifying your identity through KYC processes.
• To process deposits and withdrawals in Philippine Peso through your registered payment method.
• To deliver the games and services available on ph21, including slots, live casino, sports betting, eBingo, and online poker.
• To send account-related notifications such as transaction confirmations, OTP codes, and security alerts.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To comply with applicable record-keeping and anti-money laundering obligations.
• To improve the platform based on how members use it, including analysing session data and game preferences.
• To respond to your queries and support requests promptly and accurately.
• To enforce our Terms and Conditions and protect the rights and safety of all ph21 members.

ph21 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

The table below gives a quick reference overview of the main categories of data we collect and the primary reason we hold each type.

ph21 does not sell your personal data to third parties. However, to operate the platform and provide you with a complete gaming experience, we do share certain data with trusted service providers and partners in the following categories:

• Payment processors and banking partners — to facilitate PHP deposits and withdrawals through Philippine online banking, bank transfers, and e-wallets.
• Identity verification providers — to complete KYC checks required for account opening and withdrawal processing.
• Game content providers — third-party game studios whose titles are available on ph21 may receive session-level data necessary to run the games correctly.
• Fraud and risk management services — to identify suspicious account activity and protect the platform from financial crime.
• IT infrastructure and hosting providers — who store and process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities — where required by applicable law or in response to a lawful request from a competent authority.

All third parties who handle ph21 member data are required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards.

ph21 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how members use the site. Cookies are small data files stored on your device when you visit ph21.

We use the following types of cookies:

• Essential cookies — required for core platform functions such as keeping you logged in and maintaining your session securely.
• Analytics cookies — help us understand how members navigate the platform so we can identify areas for improvement.
• Security cookies — used to detect and prevent fraudulent activity, including flagging unusual login patterns.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of your ph21 account, including your ability to log in and maintain an active session.

ph21 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the purpose for which it was collected.

Some categories of data — particularly financial transaction records and identity verification documents — may be retained for an extended period after account closure to comply with applicable record-keeping obligations. During any active investigation or dispute, relevant data will be held until the matter is resolved.

Once data is no longer required and the applicable retention period has passed, ph21 will delete or anonymise it in a secure manner. You may request details of the specific retention period that applies to your data by contacting support as described in Section 12.

ph21 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

These measures include:

• SSL encryption on all data transmissions between your device and our servers.
• OTP (one-time password) verification for login and sensitive account actions.
• Secure, access-controlled server environments with regular security reviews.
• Staff training and access controls that limit who within ph21 can view personal data.
• Ongoing monitoring for unusual account activity and potential security incidents.

While ph21 works hard to protect your data, no online platform can guarantee absolute security. You also play an important role — keep your password private, do not share your OTP with anyone, and contact support immediately if you suspect your account has been compromised.

As a ph21 member, you have the following rights in relation to your personal data:

• Access — you may request a copy of the personal data ph21 holds about you.
• Correction — if any information we hold is inaccurate or incomplete, you can ask us to update it.
• Deletion — you may request that we delete your personal data where we no longer have a valid reason to retain it, subject to legal and regulatory obligations.
• Restriction — in certain circumstances you can ask us to limit how we use your data while a concern is being investigated.
• Objection — you may object to particular uses of your data where our processing is based on legitimate interests.

To exercise any of these rights, contact the ph21 support team using the details in Section 12. We will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before we can act on them.

ph21 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered on ph21 or that we have inadvertently collected data from a minor, please contact support immediately so we can take appropriate action, including closing the account and deleting associated data.

ph21 applies age verification during the registration process and may request additional proof of age during KYC checks as part of our commitment to keeping underage individuals off the platform.

ph21 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When we make material changes, we will notify registered members via a platform notice or an email to the address on your account.

The date shown at the top of this page always reflects the most recent revision. We encourage you to review this page periodically. Continued use of ph21 after any update to this policy constitutes your acceptance of the revised version.

If you have concerns about any update to this Privacy Policy, please contact us before continuing to use the platform. You also have the option to close your account if you no longer wish to accept the updated terms — see the Terms & Conditions for details on voluntary account closure.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, you can reach the ph21 team at:

Email: [email protected]

Please include your registered account details in your message so we can locate your data and respond efficiently. For general questions about your account or the platform, you can also visit the FAQ page.